Faq

Products & Care Instructions

      1.  1.Are the items blessed？

 Yes, all the items are by real monks from Mount Wutai before being sent to our customers.

  1. 2.What is the unique service you offer?

When you purchase a Thangka, you can provide your name, and we will write it down on a read prayer strip and take it to Mount jiuhua offer prayers on your behalf. This ensures that the blessings and positive energy are directed towards you, promoting peace, health, and prosperity in your life. We will send you a video for it !

  1. 3.How do I take care of my jewelry?

To preserve the jewelry’s quality and spiritual energy, avoid touching the figures and designs frequently, keep it away from impurities, and gently clean with a dry cloth when necessary. Store in a respectful place when not in use.

Payment, Billing & Fees

  1. 1.What methods of payment do you accept?

You can pay by Visa, Mastercard or American Express but also by Paypal, Discover, JCB, Diners Club, Shop Pay, Google Pay, Apple Pay, Bancontact, iDEAL. We do not accept bank checks, wire transfers or cash on receipt.  

  1. 2.Can I get a price adjustment on my item?

As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.

  1. 3.Why did the price change on checkout?

The prices displayed on our website only represent the value of the product. However, during checkout, shipping fees may be added to the total purchase price. If the price difference is much higher than expected, please contact us via email: qq15526043753@163.com. We are happy to check for you.

  1. 4.Do I have to pay import taxes/duties on an international order?

We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.

If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, https://buddhacanvas.com/ is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.

For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.

  1. 5.Will I be charged Sale tax on my order?

Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, Thangka Buddha has no control over the tax rates of different countries. Sales tax is automatically applied to your Thangka Buddha order in accordance with individual state codes and regulations.

  1. 6.My payment was declined - What should I do?

If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.

Returns & Exchanges

  1. We understand how difficult it is to choose personal items online. don't worry! Our policy is valid for 30 days. All orders can be returned/exchanged within 30 days and come with proof of purchase. The refund does not include shipping fees.

    Please send the following content qq15526043753@163.com So that we can provide you with assistance as soon as possible:

    1. Order number
    2. A photo image of the product
    3. Name of product

We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item and order number tocontac. qq15526043753@163.com you received so we can confirm the correct product was shipped.

  1. 1.My item is broken.
We're sorry to hear that you've received an broken item.

Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page.

Please try to have the following information to send tocontact. qq15526043753@163.com so that we can help you as quick as possible:


Order number
A photo image of the product
Name of product